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Claims

We understand that your professional reputation and business success are crucial. That’s why we handle all claims with the utmost priority, ensuring they are managed efficiently and thoroughly to minimise both the impact and stress of a loss.

Need to make a claim? Simply complete a notification form and contact us using the details below.

A responsive claims service supported by high-quality service providers.

We understand that professional reputation is everything. That’s why we handle claims promptly and thoroughly, minimising stress and impact.

Start by filling out our simple notification form, helping us gather the necessary details to process the claim efficiently.

Claims must be notified in writing. Once you have completed the form, send it to your insurance broker or agent, who will notify us of the claim. If it's urgent, the claim can be notified without a completed notification form, provided we have sufficient details. We will, however, need a completed form as soon as is practicable, as it contains important declarations.

Service Standards

Our aim is simple – to resolve the claim that has been made against you. We have developed service standards to ensure that the claims service is simple to follow, achieves timely resolution and keeps you informed of progress and involved throughout the claim.

Complaints

We strive to provide the claims service that you need. If you have a complaint about the service, details of our formal complaints procedure can be found here

Need to notify us of a claim? 

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Give us a call
 Ph: +61 (07) 3017 4720

 

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Drop us an email 

Delta Claims team 
claims@deltainsurance.com.au

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Reach us by post

Delta Insurance 
GPO Box 1832 
Brisbane, QLD 4001

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Cyber Claims

There are two options to report a cyber incident, phone or email.

Breach response services hotline:

1-800-767-985

Email: cyberclaims@deltainsurance.com.au

 

Meet our claims team

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Petra Lucioli

Group Claims Manager

+64 27 700 7952

petra@deltainsurance.co.nz

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Sharna Garbett

Senior Liability Claims Handler and Broker Relationship Lead

+64 22 700 1830

sharna@deltainsurance.co.nz